Frequently Asked Questions

Shipping and Deliveries:

  • Can I track my order?
You will receive an email with a tracking number once the parcel is ready for dispatch (this is in addition to your dispatch email)
Once you've placed your order and upon successful payment completion, you will be sent to an order confirmation page, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox if you do not see your email please check your junk mail box as well. Once our warehouse team has processed your order, you will receive a second email to let you know that your order has been despatched and is on its way to you.

    Returns:

    • How can I return an item?
    They may return it for a refund within 14 days of receiving the original order using the downloadable returns form on our website at their own cost 
    You can download a returns form HERE
    • When will I receive my refund?

    Make sure you obtain your proof of delivery. Once we have received the item, the refund will be processed within 7-10 working days. Once we have processed the refund, you will receive a confirmation email. 

    • Can I exchange an item?

    Unfortunately, we do not offer exchanges. 

    Payments:

    • What methods of payment do you accept?

    We only accept payment by PayPal and all major credit cards/debit cards.

    Customs and Import Tax :

    • Do I have to pay custom and/or import tax?
    My Berry Glam cannot be held responsible for any customs charges or delays made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. 
    Please check with your country's customs office to determine what these additional costs will be.